IT Service Management System
ISO/IEC 20000-1:2018 is the international standard for IT Service Management (ITSM), specifying requirements for establishing, implementing, maintaining and improving a Service Management System (SMS).
ISO 20000-1 helps organisations deliver consistent, high-quality IT services, whether for internal users or external clients. It focuses on service planning, design, transition, delivery and improvement.
Discuss scope, objectives and current state.
Assess current practices against the standard’s requirements.
Build the policies, procedures and records the standard calls for.
Roll out the system and test it with an internal audit.
Leadership reviews performance and readiness for certification.
An accredited certification body audits conformance.
The certification body issues the accredited certificate.
Annual audits maintain certification status.
We don’t publish a fixed price, because cost depends on organisation size, number of locations, scope, process complexity, audit duration, consulting requirements and certification body fees. Request a scoped estimate and we’ll walk you through each factor.
Timelines depend on organisational readiness, scope and the complexity of your processes. A well-prepared, single-site organisation typically moves faster than a multi-site or highly regulated one — we’ll give you a realistic timeline after the initial gap analysis.
ITIL is a best-practice framework that describes how to implement ITSM processes, while ISO 20000-1 is a certifiable standard that defines the audit requirements for an IT Service Management System. They are complementary.
The international standard for IT Service Management, verifying that an organisation has a structured SMS to design and deliver high-quality IT services.
ISO 20000-1 focuses on the quality and delivery of IT services, while ISO 27001 focuses on protecting information assets and security.
A documented agreement between a service provider and a customer that identifies services and service targets.
Book a free initial consultation with an OMCS ISO consultant.